Table A7 Customer satisfaction Customer... | Emerald Publishing

Table A7

Customer satisfaction

	Customer satisfaction	Strongly agree	Agree	Somewhat agree	Neutral	Somewhat disagree	Disagree	Strongly disagree
1	Our organisation resolves customer complaints	1	2	3	4	5	6	7
2	Our organisation actively seeks feedback to improve service quality	1	2	3	4	5	6	7
3	Our organisation communicates with its customers	1	2	3	4	5	6	7
4	Our organisation creates a welcoming environment for customers	1	2	3	4	5	6	7
5	Our organisation emphasises the importance of customer satisfaction to all personnel	1	2	3	4	5	6	7

	Customer satisfaction	Strongly agree	Agree	Somewhat agree	Neutral	Somewhat disagree	Disagree	Strongly disagree
1	Our organisation resolves customer complaints	1	2	3	4	5	6	7
2	Our organisation actively seeks feedback to improve service quality	1	2	3	4	5	6	7
3	Our organisation communicates with its customers	1	2	3	4	5	6	7
4	Our organisation creates a welcoming environment for customers	1	2	3	4	5	6	7
5	Our organisation emphasises the importance of customer satisfaction to all personnel	1	2	3	4	5	6	7