Interviewees’ positions
| Position | Number of respondents |
|---|---|
| Associate director | 1 |
| COO | 2 |
| Divisional director | 1 |
| Quality coordinator | 2 |
| Vice president | 1 |
| Non-patient-facing assistant | 2 |
| Assistant manager | 1 |
| Administrator | 1 |
| Director of quality | 1 |
| Director of ambulatory services | 1 |
| Senior director of marketing | 1 |
| Business intelligence developer | 1 |
| Manager of data analytics | 1 |
| Vice president of human resources | 1 |
| Manager/director of community health | 2 |
| Director of women’s and children’s health | 1 |
| Director of nursing | 1 |
| Lean specialist | 1 |
| Director of operations | 1 |
| Position | Number of respondents |
|---|---|
| Associate director | 1 |
| COO | 2 |
| Divisional director | 1 |
| Quality coordinator | 2 |
| Vice president | 1 |
| Non-patient-facing assistant | 2 |
| Assistant manager | 1 |
| Administrator | 1 |
| Director of quality | 1 |
| Director of ambulatory services | 1 |
| Senior director of marketing | 1 |
| Business intelligence developer | 1 |
| Manager of data analytics | 1 |
| Vice president of human resources | 1 |
| Manager/director of community health | 2 |
| Director of women’s and children’s health | 1 |
| Director of nursing | 1 |
| Lean specialist | 1 |
| Director of operations | 1 |
Source(s): Authors’ own work
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