Summarized themes, textural and structural descriptions and significant statements related to research question 1
| Identified themes | Textural and structural description | Examples of significant statements |
|---|---|---|
| Interdependent systems and processes |
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| Many and diverse stakeholders |
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| Cross-cultural and cross-professional factors |
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| Dynamic change and uncertainty |
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| Identified themes | Textural and structural description | Examples of significant statements |
|---|---|---|
| Interdependent systems and processes | “There are many dependencies and many factors that influence a given context or a development effort” “And it can involve dependencies on different organizations and various stakeholders, with many people being affected and holding conflicting interests, which means you constantly have to find a way to balance it all” (Participant 2) “That means there are many different systems or variables that intersect, meaning that if you make a change in one place, it doesn't just affect one factor—it impacts several.” (Participant 10) | |
| Many and diverse stakeholders | “One dimension can also be that there are a lot of stakeholders. And that there is not a single part that has the result.” (Participant 5) “Another aspect might be that the scope of something causes a certain complexity due to a large number of people being involved. The volume itself becomes a complexity that is difficult to manage.” (Participant 1) “It gets complicated when there are a lot of different viewpoints and interests, so that it is difficult to reach agreement—then there are many actors involved. There are many wills and opinions”. (Participant 7) | |
| Cross-cultural and cross-professional factors | “Working cross-functionally is something you do frequently, which means you operate across different areas. That is to say, there are people/resources from various professions: IT, economists, managers, business developers, process experts, strategists, and so forth. This raises the level of complexity since it is not usually a simple or a homogeneous project where everyone has the same background and can understand each other. Instead, people come from different professional domains.” (Participant 10) “In case you are heading a working group that is spread worldwide, I consider it a kind of complexity. There are languages, cultures, time zones—lots of factors come with that which make it more complex.” (Participant 3) | |
| Dynamic change and uncertainty | “A complex context is essentially one that has numerous uncertainties and where the final objective might also not be very clear. Actually, you even have to figure out where you are going” (Participant 5) “It is frequently simple if you carry out a technically advanced solution in a small area; however, it becomes difficult and complex in business development if you do it in such a way that it affects a lot around. Your changes influence other changes, hence it becomes complicated to manage.” (Participant 2) “The complex context is the different factors that affect the project such as different stakeholders, internal and external, the requirements come from many different directions, regulatory requirements, industry players' requirements, legal requirements, regulations, government regulations, how we are governed and financed operationally.” (Participant 6) |
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