Table A1

Interview protocol

SectionsQuestions
Key informant background
  • Can you briefly describe your role within your organization and your main responsibilities?

  • How long have you been working in this organization?

The role of AI in achieving marketing and communications objectives
  • How is your organization currently using AI to support marketing and communications efforts?

  • What specific marketing objectives has AI helped you achieve more efficiently?

  • Has AI improved the personalization of your communication with target audiences?

  • What AI tools and platforms have been most effective in your marketing strategy?

  • What challenges have you faced in integrating AI into your marketing and communications strategies?

The implementation of AI for fundraising purposes
  • How has your organization implemented AI to support fundraising activities?

  • How has AI contributed to improve donor targeting and campaign performance?

  • How do you balance automation with the human touch in donor communication and stewardship?

The adoption of AI to develop relationships with stakeholders and increase engagement
  • How has AI been used to identify and engage key stakeholders more effectively?

  • How is AI impacting the building of long-term relationships with your supporters, volunteers and partners?

Source(s): Our elaboration

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