Change in SMEs’ purchasing after high-involvement supplier relationships
| Category | Before (transactional) | After (high involvement) |
|---|---|---|
| Purchasing | Unstructured and ad hoc | Structured and platform-based |
| User involvement | Autonomous and brand-driven | Guided via fittings and e-commerce |
| Decision-making style | Intuitive and unstructured | Planned, rational |
| Cost management | Budget overruns and inventory inefficiencies | Predictable budgets and fewer errors |
| Product lifetime strategy | Maintenance is not a priority among users and early replacement | Repairs, resale and maintenance encouraged |
| Category | Before (transactional) | After (high involvement) |
|---|---|---|
| Unstructured and ad hoc | Structured and platform-based | |
| Autonomous and brand-driven | Guided via fittings and e-commerce | |
| Intuitive and unstructured | Planned, rational | |
| Budget overruns and inventory inefficiencies | Predictable budgets and fewer errors | |
| Maintenance is not a priority among users and early replacement | Repairs, resale and maintenance encouraged |
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