Table 3 Reliability and convergent...

Table 3

Reliability and convergent validity assessment results

Latent variable	Indicators	Convergent validity		Internal consistency reliability
		Loadings	AVE	Cronbach’s alpha	Composite reliability (rhoC)
		> 0.70	> 0.50	> 0.70	> 0.70
INFORM	inform1	906	0.823	0.892	0.933
	inform2	929
	inform3	887
AC	ac1	845	0.836	0.901	0.939
	ac2	949
	ac3	946
INTER	inter1	922	0.847	0.910	0.943
	inter2	918
	inter3	920
TRUST	trust1	914	0.810	0.882	0.927
	trust2	918
	trust3	867
PERS	pers1	906	0.818	0.889	0.931
	pers2	902
	pers3	906
TEL	tel1	889	0.794	0.870	0.920
	tel2	897
	tel3	887
S	s1	943	0.809	0.880	0.927
	s2	825
	s3	926
OPTIM	optim1	939	0.877	0.930	0.955
	optim2	944
	optim3	927
TRAVEL	travel1	967	0.868	0.924	0.952
	travel2	931
	travel3	896

Latent variable	Indicators	Convergent validity		Internal consistency reliability
		Loadings	AVE	Cronbach’s alpha	Composite reliability (rhoC)
		> 0.70	> 0.50	> 0.70	> 0.70
INFORM	inform1	906	0.823	0.892	0.933
	inform2	929
	inform3	887
AC	ac1	845	0.836	0.901	0.939
	ac2	949
	ac3	946
INTER	inter1	922	0.847	0.910	0.943
	inter2	918
	inter3	920
TRUST	trust1	914	0.810	0.882	0.927
	trust2	918
	trust3	867
PERS	pers1	906	0.818	0.889	0.931
	pers2	902
	pers3	906
TEL	tel1	889	0.794	0.870	0.920
	tel2	897
	tel3	887
S	s1	943	0.809	0.880	0.927
	s2	825
	s3	926
OPTIM	optim1	939	0.877	0.930	0.955
	optim2	944
	optim3	927
TRAVEL	travel1	967	0.868	0.924	0.952
	travel2	931
	travel3	896

Note(s): Authors’ analysis based on survey data (n = 700)

Source(s): Authors’ own work

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