Services, warranties and convenience attributes
| Second order attribute | First order attributes | Source papers |
|---|---|---|
| Customer service and technical support | After-Sales Service and Maintenance Support; Technical Support Services | Nath and Agrawal (2023), Zhang et al. (2025), D'Adamo et al. (2024) |
| Distribution networks and product availability | Product Availability and Distribution Accessibility; Delivery Quality (speed, condition, reliability, arrival time) | Nath and Agrawal (2023), Li (2025), Chaloupkova et al. (2025), Zhang et al. (2025) |
| Usage convenience and user experience | Ease of Integration/Use Convenience; Digital Features for User Convenience; User Experience Design | Nath and Agrawal (2023), Wurster et al. (2020), Balcıoğlu et al. (2025) |
| Second order attribute | First order attributes | Source papers |
|---|---|---|
| Customer service and technical support | After-Sales Service and Maintenance Support; Technical Support Services | |
| Distribution networks and product availability | Product Availability and Distribution Accessibility; Delivery Quality (speed, condition, reliability, arrival time) | |
| Usage convenience and user experience | Ease of Integration/Use Convenience; Digital Features for User Convenience; User Experience Design |
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