Table 1

Call to action and customer engagement

ArchitectureCall to actionResponsibilityLevel of customer engagement
Make togetherBuy this product: 1% of sales proceeds will be donated to the “BEST Together” associationThe consumer purchases and the retailer donatesLow
In-sourcingBuy this product: the loyalty points accumulated will be donated to the “BEST Together” associationThe consumer purchases and donates loyalty pointsMedium
Crowd-sourcingBuy this product: return the empty bottle to the supermarket to support the “BEST Together” associationThe consumer purchases and actively returns the product in storeHigh
Source(s): Authors’ elaboration

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