Table 5 Top 10 codes, frequencies and... | Emerald Publishing

Table 5

Top 10 codes, frequencies and complexity

Code*	Overall rank	Count across all codes (n = 2,105)	% of all codes	Complexity tendency	Present at all 5?
Renewals	1st	195	9.3%	Simple	No —Q4 at 3 (concentrated at 1 institution)
Find a Known Item: Journals, Periodicals, or Articles	2nd	192	9.1%	Complex	Yes — Q4 at all 5
Finding Relevant Sources	3rd	165	7.8%	Complex	Yes — Q4 at all 5
Interlibrary Loan (ILL)	4th	139	6.6%	Complex	Yes — Q4 at all 5
Find a Known Item: Books	5th (tie)	137	6.5%	Complex	Yes—Q4 at 3
Connectivity/Remote Access	6th (tie)	108	5.1%	Complex	Yes – Q4 at 3
Borrow Technology	6th (tie)	108	5.1%	Simple	Yes –Q4 at 4
Patron Accounts	6th (tie)	108	5.1%	Complex	Yes – Q4 at 2
Library Services	9th	69	3.3%	Mixed	Yes – Q4 at 3
Policies and Procedures	10th	48	2.3%	Mixed	Yes – Q4 at 1
Total	–	1,269	60.2%	–	–

Code*	Overall rank	Count across all codes (n = 2,105)	% of all codes	Complexity tendency	Present at all 5?
Renewals	1st	195	9.3%	Simple	No —Q4 at 3 (concentrated at 1 institution)
Find a Known Item: Journals, Periodicals, or Articles	2nd	192	9.1%	Complex	Yes — Q4 at all 5
Finding Relevant Sources	3rd	165	7.8%	Complex	Yes — Q4 at all 5
Interlibrary Loan (ILL)	4th	139	6.6%	Complex	Yes — Q4 at all 5
Find a Known Item: Books	5th (tie)	137	6.5%	Complex	Yes—Q4 at 3
Connectivity/Remote Access	6th (tie)	108	5.1%	Complex	Yes – Q4 at 3
Borrow Technology	6th (tie)	108	5.1%	Simple	Yes –Q4 at 4
Patron Accounts	6th (tie)	108	5.1%	Complex	Yes – Q4 at 2
Library Services	9th	69	3.3%	Mixed	Yes – Q4 at 3
Policies and Procedures	10th	48	2.3%	Mixed	Yes – Q4 at 1
Total	–	1,269	60.2%	–	–

Note(s): *The codes “Abandoned chat” and “Other” are excluded from the ranked list