Table 6 Codes, clusters and frequencies... | Emerald Publishing

Table 6

Codes, clusters and frequencies

Coding cluster	Codes in cluster	Total codes assigned (n = 2,105)	% of total codes
Access and Circulation	Borrow Tech \| Fees and Fines \| Hold Requests \| Patron Accounts \| Renewals \| Lost Items	498	24%
Discovery and Research Support	Citations/Citing \| Database Search Skills \| Develop Research Topic \| Evaluating Info \| Finding Relevant Sources \| Manage/Organize Info \| Research Strategies	316	15%
Known Item Retrieval	Audiovisual \| Books \| Journals/Periodicals/Articles \| Theses and Dissertations \| Other \| Find Items by Author	399	19%
Physical and Operational	Campus Services \| Campus Wayfinding \| Library Hours \| Library Navigation and Wayfinding \| Study Room Reservations \| Lost and Found \| Noise \| Physical Accessibility \| Printing and Scanning \| Safety and Security \| Study Room Reservations	188	9%
Referral and Administrative	Interlibrary Loan \| Course Reserves \| Library Services \| Policies and Procedures \| Request a Purchase \| Faculty Instructional Support	326	15%
Technical and Connectivity	Connectivity and Remote Access Issues \| Software \| Tech Support \| Website	181	9%
Other	Abandoned Chat \| Other \| System Test	197	9%
Total		2,105	100%

Coding cluster	Codes in cluster	Total codes assigned (n = 2,105)	% of total codes
Access and Circulation	Borrow Tech \| Fees and Fines \| Hold Requests \| Patron Accounts \| Renewals \| Lost Items	498	24%
Discovery and Research Support	Citations/Citing \| Database Search Skills \| Develop Research Topic \| Evaluating Info \| Finding Relevant Sources \| Manage/Organize Info \| Research Strategies	316	15%
Known Item Retrieval	Audiovisual \| Books \| Journals/Periodicals/Articles \| Theses and Dissertations \| Other \| Find Items by Author	399	19%
Physical and Operational	Campus Services \| Campus Wayfinding \| Library Hours \| Library Navigation and Wayfinding \| Study Room Reservations \| Lost and Found \| Noise \| Physical Accessibility \| Printing and Scanning \| Safety and Security \| Study Room Reservations	188	9%
Referral and Administrative	Interlibrary Loan \| Course Reserves \|Library Services \| Policies and Procedures \| Request a Purchase \| Faculty Instructional Support	326	15%
Technical and Connectivity	Connectivity and Remote Access Issues \| Software \| Tech Support \| Website	181	9%
Other	Abandoned Chat \| Other \| System Test	197	9%
Total		2,105	100%