High volume codes (Q4 & Q3) and overall complexity propensity
| Code | Code cluster | N (2,105 codes) | Quartile | Complexity propensity | ||
|---|---|---|---|---|---|---|
| Simple | Moderate | Complex | ||||
| Renewals | Access and Circulation | 195 | Q4 | X | ||
| Find a Known Item: Journals/Periodicals/Articles | Discovery and Research Support | 192 | Q4 | X | ||
| Finding relevant sources | Discovery and Research Support | 165 | Q4 | X | ||
| Interlibrary Loan | Referral and Administrative | 139 | Q4 | X | ||
| Find a Known Item: Books | Discovery and Research Support | 137 | Q4 | X | ||
| Connectivity and Remote Access Issues | Technical and Connectivity | 108 | Q4 | X | ||
| Borrow Technology | Access and Circulation | 108 | Q4 | X | ||
| Patron Accounts | Access and Circulation | 108 | Q4 | X | ||
| Other | Other | 74 | Q4 | X | ||
| Library Services | Referral and Administrative | 69 | Q3 | X (mixed) | X (mixed) | |
| Policies and Procedures | Referral and Administrative | 48 | Q3 | X (mixed) | X (mixed) | |
| Fees and Fines | Access and Circulation | 47 | Q3 | X | ||
| Database Search Skills | Discovery and Research Support | 45 | Q3 | X | ||
| Study Rooms and Reservations | Physical and Operational | 43 | Q3 | X | ||
| Tech Support | Technical and Connectivity | 42 | Q3 | X | ||
| Hold Request | Access and Circulation | 39 | Q3 | X | ||
| Library Hours | Physical and Operational | 36 | Q3 | X | ||
| Campus Services | Physical and Operational | 35 | Q3 | X | ||
| Find a Known Item: Other | Known Item Retrieval | 35 | Q3 | X | ||
| Code | Code cluster | Quartile | Complexity propensity | |||
|---|---|---|---|---|---|---|
| Simple | Moderate | Complex | ||||
| Renewals | Access and Circulation | 195 | Q4 | X | ||
| Find a Known Item: Journals/Periodicals/Articles | Discovery and Research Support | 192 | Q4 | X | ||
| Finding relevant sources | Discovery and Research Support | 165 | Q4 | X | ||
| Interlibrary Loan | Referral and Administrative | 139 | Q4 | X | ||
| Find a Known Item: Books | Discovery and Research Support | 137 | Q4 | X | ||
| Connectivity and Remote Access Issues | Technical and Connectivity | 108 | Q4 | X | ||
| Borrow Technology | Access and Circulation | 108 | Q4 | X | ||
| Patron Accounts | Access and Circulation | 108 | Q4 | X | ||
| Other | Other | 74 | Q4 | X | ||
| Library Services | Referral and Administrative | 69 | Q3 | X (mixed) | X (mixed) | |
| Policies and Procedures | Referral and Administrative | 48 | Q3 | X (mixed) | X (mixed) | |
| Fees and Fines | Access and Circulation | 47 | Q3 | X | ||
| Database Search Skills | Discovery and Research Support | 45 | Q3 | X | ||
| Study Rooms and Reservations | Physical and Operational | 43 | Q3 | X | ||
| Tech Support | Technical and Connectivity | 42 | Q3 | X | ||
| Hold Request | Access and Circulation | 39 | Q3 | X | ||
| Library Hours | Physical and Operational | 36 | Q3 | X | ||
| Campus Services | Physical and Operational | 35 | Q3 | X | ||
| Find a Known Item: Other | Known Item Retrieval | 35 | Q3 | X | ||
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