Table 3

Methods for meeting trustworthiness criteria

CriteriaMethodsReasons
Credibility
  • -

    Triangulating data from internal company reports, websites, and news sources to strengthen evidence

  • -

    Validating key findings with interviewees to verify accuracy and address misinterpretations

  • -

    Conducting follow-up contacts to clarify ambiguous responses

To ensure that the findings accurately represent participants' perspectives and are free from misinterpretation
Transferability
  • -

    Providing thick descriptions of the interview context, as detailed in Table 2 

To enable assessment of whether the findings can be generalised or applied to other contexts
Dependability
  • -

    Using purposive sampling to select information-rich participants

  • -

    Ensuring confidentiality of informants to support dependable findings

To ensure the stability of the findings over time
Confirmability
  • -

    Transcribing and electronically archiving all interviews

  • -

    Documenting the thematic identification and analysis process

  • -

    Using an interview protocol based on a literature review

To ensure that the findings objectively reflect the data, rather than the researchers' own interpretations or biases

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