Table 10 Summary of the CSI-CCI... | Emerald Publishing

Table 10

Summary of the CSI-CCI dual-process framework

Core insight	Description	Empirical evidence
Effect size ≠ mechanism	While statistically indistinguishable, Pe's direct effect dissipates upon controlling for PS, whereas the other dimensions remain robust	Pe → PI: 0.111* → 0.060 (n.s.) Ex → PI: 0.246* → 0.170 R → PI: 0.162** → 0.114* En → PI: 0.252* → 0.222*
Same trust, different routes	CSI builds trust via the central route, while CCI builds trust via the peripheral route	CSI→PT: 0.158 / 0.208* CCI→ PT: 0.247*** / 0.128*
PS as a boundary condition	PS negatively moderates the PT–PI relationship. High PS triggers systematic processing, thereby reducing reliance on PT as a peripheral heuristic	PT× PS → PI: β = −0.088* Pe indirect effect: 0.050* [0.010, 0.093] (low PS), n.s. (high PS)

Core insight	Description	Empirical evidence
Effect size ≠ mechanism	While statistically indistinguishable, Pe's direct effect dissipates upon controlling for PS, whereas the other dimensions remain robust	Pe → PI: 0.111* → 0.060 (n.s.)Ex → PI: 0.246* → 0.170R → PI: 0.162** → 0.114En → PI: 0.252 → 0.222*
Same trust, different routes	CSI builds trust via the central route, while CCI builds trust via the peripheral route	CSI→PT: 0.158 / 0.208CCI→ PT: 0.247** / 0.128*
PS as a boundary condition	PS negatively moderates the PT–PI relationship. High PS triggers systematic processing, thereby reducing reliance on PT as a peripheral heuristic	PT× PS → PI: β = −0.088Pe indirect effect: 0.050 [0.010, 0.093] (low PS), n.s. (high PS)

Note(s): ***p < 0.001, **p < 0.01, *p < 0.05

Source(s): Authors' own work