Table 4 PROCESS model 8 results for...

Table 4

PROCESS model 8 results for Study 2

Predictor	b	SE	p	95% CI
Mediator model: Crisis response novelty
Prior dimensional associations (X)	−2.28	0.84	0.01	[−3.95, −0.62]
Crisis response strategy (W)	−2.48	1.40	0.08	[−5.25, 0.29]
X × W	1.13	0.54	0.04	[0.07, 2,20]
Pre-crisis attitude	0.11	0.20	0.59	[−0.29, 0.52]
Outcome model: Attitude toward the company
Crisis response novelty (M)	0.37	0.10	0.001	[0.19, 0.55]
Prior dimensional associations (X)	−0.31	0.77	0.69	[−1.85, 1.22]
Crisis response strategy (W)	−0.23	1.26	0.86	[−2.74, 2.28]
X × W	0.29	0.49	0.55	[−0.68, 1.27]
Pre-crisis attitude	0.22	0.18	0.23	[−0.14, 0.58]
Outcome model: Purchase intention
Crisis response novelty (M)	0.30	0.11	0.01	[0.09, 0.51]
Prior dimensional associations (X)	−0.35	0.92	0.70	[−2.17, 1.46]
Crisis response strategy (W)	−1.04	1.49	0.49	[−4.01, 1.93]
X × W	0.51	0.58	0.39	[−0.64, 1.65]
Pre-crisis attitude	0.55	0.22	0.01	[0.13, 0.98]
Outcome model: Forgiveness intention
Crisis response novelty (M)	0.39	0.11	0.001	[0.18, 0.61]
Prior dimensional associations (X)	−1.26	0.94	0.18	[−3.11, 0.60]
Crisis response strategy (W)	−1.30	1.53	0.40	[−4.33, 1.73]
X × W	0.81	0.59	0.18	[−0.37, 1.98]
Pre-crisis attitude	0.40	0.22	0.08	[−0.04, 0.83]

Predictor	b	SE	p	95% CI
Mediator model: Crisis response novelty
Prior dimensional associations (X)	−2.28	0.84	0.01	[−3.95, −0.62]
Crisis response strategy (W)	−2.48	1.40	0.08	[−5.25, 0.29]
X × W	1.13	0.54	0.04	[0.07, 2,20]
Pre-crisis attitude	0.11	0.20	0.59	[−0.29, 0.52]
Outcome model: Attitude toward the company
Crisis response novelty (M)	0.37	0.10	0.001	[0.19, 0.55]
Prior dimensional associations (X)	−0.31	0.77	0.69	[−1.85, 1.22]
Crisis response strategy (W)	−0.23	1.26	0.86	[−2.74, 2.28]
X × W	0.29	0.49	0.55	[−0.68, 1.27]
Pre-crisis attitude	0.22	0.18	0.23	[−0.14, 0.58]
Outcome model: Purchase intention
Crisis response novelty (M)	0.30	0.11	0.01	[0.09, 0.51]
Prior dimensional associations (X)	−0.35	0.92	0.70	[−2.17, 1.46]
Crisis response strategy (W)	−1.04	1.49	0.49	[−4.01, 1.93]
X × W	0.51	0.58	0.39	[−0.64, 1.65]
Pre-crisis attitude	0.55	0.22	0.01	[0.13, 0.98]
Outcome model: Forgiveness intention
Crisis response novelty (M)	0.39	0.11	0.001	[0.18, 0.61]
Prior dimensional associations (X)	−1.26	0.94	0.18	[−3.11, 0.60]
Crisis response strategy (W)	−1.30	1.53	0.40	[−4.33, 1.73]
X × W	0.81	0.59	0.18	[−0.37, 1.98]
Pre-crisis attitude	0.40	0.22	0.08	[−0.04, 0.83]

Source(s): Authors' own work

Sharing Unavailable