Table 1

Demographics and Key hotel information

GenderCurrent hotel ownership
Male224Independent hotel179
Female176The hotel that is part of a chain221
Education levelExperience in the hotel industry
High School531–5 years116
Diploma425–10 years127
Higher Diploma3910–15 years84
Bachelor24415–20 years48
PhD22>20 years25
Informants' PositionsInformants' Years of Hotel Service
Top management31% (124)<2 years14.25% (57)
Middle management54.5% (218)2–5 years37% (148)
Lower management14% (58)>5 years48.75% (195)
Informants' Hotel RatingHotel's Annual Revenue (US$ Millions)
Five-star38.25% (153)<0.2716.75% (67)
Four-star31% (124)0.27–1.3541.25% (165)
Three-star30.75% (123)>1.3542% (168)
How long has the current hotel been operationalHotel size
1–5 years15010–30 employees56
5–10 years9430–50 employees39
10–15 years7650–100 employees79
15–20 years80100–200 employees69
  More than 200 employees157

Note(s): Survey data collected by the authors

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