Table 2

Illustrative configurations of GAI-enabled SGE

CRPSGE experienceRationaleUse case
S1HighLowLowLowThis setup suits travelers who value in-depth cultural understanding and prefer structured itineraries created in advance. However, the lack of real-time adaptability and personalization means the system is best for travelers with minimal interest in spontaneous changes or tailored suggestionsA traveler uses GAI pre-trip to plan a visit to UNESCO sites but relies on printed itineraries during travel
S2HighHighLowMediumThis configuration works well for scenarios where real-time adaptability is essential, such as outdoor group activities like hikingTravelers benefit from safety-related updates (e.g. trail conditions) and context-aware guidance (e.g. local geography), but the lack of personalization means the experience is not tailored
S3HighLowHighMediumThis setup is for travelers who prioritize customized and culturally rich itineraries but are less concerned about real-time adjustments. However, the lack of real-time assistance makes this less suitable for travelers who need to adapt plans on the goA couple plans a romantic trip with personalized dining and sightseeing suggestions, but lacks live updates
S4HighHighHighHighTravelers can explore destinations dynamically with real-time updates, context-aware cultural insights, and highly personalized recommendationsA solo traveler adapts on the go with live updates, personal suggestions, and cultural insights
S5LowLowLowLowThis configuration may suffice for travelers who require only basic information about well-known attractions. However, it lacks the depth, flexibility, and personalization needed for more complex or engaging travel experiencesA tourist browses the top 10 attractions in a city with minimal customization or updates
S6LowHighHighMediumThis configuration is well-suited for travelers in fast-paced urban environments where real-time updates and personalized suggestions are essential, but cultural or situational relevance is less importantA traveler navigates a food tour with personalized live restaurant suggestions, but no cultural guidance
S7LowHighLowLowThis setup works best for basic navigation tasks, such as finding routes or avoiding delays. However, the experience lacks personalized recommendations or cultural engagementA commuter uses GAI for real-time transit updates without personalized or contextual information
S8LowHighHighMediumTravelers benefit from personalized suggestions and real-time adaptability, but receive limited cultural or situational contextTravelers in Malaga might receive real-time updates for quieter dining options during peak lunch hours, tailored to their preference for tapas bars, but miss guidance on local etiquette or historical significance

Note(s): C – Context-awareness; R – Real-time assistance; P – Personalization; SGE – Self-guided Experience

Source(s): Authors

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