Table 4.

Measurement properties of Stage 2 (Study 2)

Constructs and measurement itemsLoadingsαrho_ACRAVE
Trust (TR) 0.8670.870.910.716
TR10.872    
TR20.823    
TR30.849    
TR40.839    
Commitment _ HOC 0.8370.8410.9020.754
AC0.911    
NC0.858    
EC0.835    
Perceived benefits_HOC0.850.8570.8930.626
UB0.718    
HEX0.810    
HEN0.770    
SR0.791    
SS0.862    
Temporal price search (TPS)0.8180.8290.8790.645
TPS10.803    
TPS20.827    
TPS30.759    
TPS40.822    
Spatial price search (SPS) 0.8740.9160.9050.657
SPS10.852    
SPS20.866    
SPS30.828    
SPS40.724    
SPS50.773    
LP engagement_HOC 0.8120.8590.8640.531
PRO0.321    
RED0.779    
APB0.762    
REC0.713    
SER0.894    
SHA0.767    
Engagement with retailer_HOC0.8490.880.9080.767
CA0.897    
EP0.922    
SC0.805    
Attitudinal loyalty (AL) 0.8490.8920.8880.614
AL10.745    
AL20.815    
AL30.809    
AL40.799    
AL50.746    
Behavioural loyalty (BL) 0.8720.8850.9120.722
BL10.852    
BL20.877    
BL30.819    
BL40.850    
Note(s):

AC = affective commitment; NC = normative commitment; EC = economic commitment; UB = utilitarian benefits; HEX = hedonic exploratory; HEN = hedonic entertainment; HOC = higher order construct; SR = symbolic – recognition; SS = symbolic – social; PRO = proactively using card; RED = redeeming points; APB = adapting purchasing behaviour; SHA = sharing information; REC = being receptive to information; SER = searching for information; CA = conscious attention; EP = enthused participation; SC = social connection; α = Cronbach’s alpha; rho_A = Dijkstra–Henseler’s composite reliability; CR = composite reliability; AVE = average variance extracted

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