Table 8

Concept matrix – opportunities and challenges for the building permit process

No.OpportunitiesChallenges
Error-prone manual checksComplex legal frameworkInformation exchangeTime-consuming manual checksCombating staff shortagesDecision-making authorityLack of experienceLack of prerequisitesInnovation inertiaComplex legal frameworkLegible for humansStaff shortagesInadequate information requirementsJudgment
1XX X   X X  XX
2X XX X  XXX X 
3         X    
4X  X        XX
5          X XX
6 X    XX      
7X  X   X X    
8              
9 X     X     X
10         X    
11X X  XXX  XX  
12X  X XX X   X 
13     X X X   X
14XX XX         
15  X   XX X  XX
16X  XX XX      
Source(s): Authors’ own work
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