Table 3 Mean, standard deviation (SD)...

Table 3

Mean, standard deviation (SD) and construct inter-correlation

Construct	Mean	SD	1	2	3	4	5	6	7	8	9	10
1. Gender	1.47	0.50	–
2. Age	1.83	0.80	0.047	–
3. Study level	1.58	0.92	−0.02	0.46**	–
4. TNHS	3.82	0.99	−0.17*	−0.07	−0.11	0.88***
5. ASHS	3.85	0.95	−0.10	−0.07	−0.09	0.71**	0.87***
6. REHS	3.84	1.02	−0.08	−0.07	−0.07	0.73**	0.77**	0.89***
7. RPHS	3.82	1.05	−0.13	−0.07	−0.07	0.67**	0.64**	0.71**	0.91***
8. EMHS	3.82	1.09	−0.18**	−0.13	−0.04	0.63**	0.64**	0.71**	0.74**	0.92***
9. SSHS	3.95	1.06	−0.12	−0.08	−0.08	0.69**	0.63**	0.70**	0.72**	0.71**	0.94***
10. SRH	3.98	1.03	−0.11	−0.15*	−0.09	0.65**	0.62**	0.68**	0.69**	0.71**	0.75**	0.92***

Construct	Mean	SD	1	2	3	4	5	6	7	8	9	10
1. Gender	1.47	0.50	–
2. Age	1.83	0.80	0.047	–
3. Study level	1.58	0.92	−0.02	0.46**	–
4. TNHS	3.82	0.99	−0.17*	−0.07	−0.11	0.88***
5. ASHS	3.85	0.95	−0.10	−0.07	−0.09	0.71**	0.87***
6. REHS	3.84	1.02	−0.08	−0.07	−0.07	0.73**	0.77**	0.89***
7. RPHS	3.82	1.05	−0.13	−0.07	−0.07	0.67**	0.64**	0.71**	0.91***
8. EMHS	3.82	1.09	−0.18**	−0.13	−0.04	0.63**	0.64**	0.71**	0.74**	0.92***
9. SSHS	3.95	1.06	−0.12	−0.08	−0.08	0.69**	0.63**	0.70**	0.72**	0.71**	0.94***
10. SRH	3.98	1.03	−0.11	−0.15*	−0.09	0.65**	0.62**	0.68**	0.69**	0.71**	0.75**	0.92***

Note(s): Abbreviations: TNHS = tangibility of HEI services; ASHS = assurance in HEI services; REHS = reliability in HEI services; RPHS = responsiveness in HEI services; EMHS = empathy in HEI services; SSHS = student satisfaction with HEI services; SRH = student retention in HEIs; SD = standard deviation

* Correlation is significant at the 0.05 level (2-tailed)

** Correlation is significant at the 0.01 level (2-tailed)

*** Square root of AVE

Source(s): Authors’ own work

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