Table 4 Results of the direct effect... | Emerald Publishing

Table 4

Results of the direct effect hypotheses analysis

Hypothesis and path	Path coefficient	t-value	p-value
H1a: Tangibility in HEI services → Student retention in HEIs	0.059	0.679	0.497
H1b: Assurance in HEI services → Student retention in HEIs	0.019	0.203	0.839
H1c: Reliability in HEI services → Student retention in HEIs	0.093	0.611	0.541
H1d: Responsiveness in HEI services → Student retention in HEIs	0.066	0.586	0.558
H1e: Empathy in HEI services → Student retention in HEIs	0.243	1.505	0.132
H2a: Tangibility in HEI services → Student satisfaction with HEI services	0.297	3.181**	0.001
H2b: Assurance in HEI services → Student satisfaction with HEI services	−0.045	0.512	0.609
H2c: Reliability in HEI services → Student satisfaction with HEI services	0.146	1.000	0.318
H2d: Responsiveness in HEI services → Student satisfaction with HEI services	0.282	2.316*	0.021
H2e: Empathy in HEI services → Student satisfaction with HEI services	0.272	2.319*	0.020
H3: Student satisfaction with HEI services → Student retention in HEIs	0.467	3.306**	0.001

Hypothesis and path	Path coefficient	t-value	p-value
H1a: Tangibility in HEI services → Student retention in HEIs	0.059	0.679	0.497
H1b: Assurance in HEI services → Student retention in HEIs	0.019	0.203	0.839
H1c: Reliability in HEI services → Student retention in HEIs	0.093	0.611	0.541
H1d: Responsiveness in HEI services → Student retention in HEIs	0.066	0.586	0.558
H1e: Empathy in HEI services → Student retention in HEIs	0.243	1.505	0.132
H2a: Tangibility in HEI services → Student satisfaction with HEI services	0.297	3.181**	0.001
H2b: Assurance in HEI services → Student satisfaction with HEI services	−0.045	0.512	0.609
H2c: Reliability in HEI services → Student satisfaction with HEI services	0.146	1.000	0.318
H2d: Responsiveness in HEI services → Student satisfaction with HEI services	0.282	2.316*	0.021
H2e: Empathy in HEI services → Student satisfaction with HEI services	0.272	2.319*	0.020
H3: Student satisfaction with HEI services → Student retention in HEIs	0.467	3.306**	0.001

Note(s): R² (student retention in HEIs) = 0.781; R² (student satisfaction with HEI services) = 0.774. *p ≤ 0.01, **p ≤ 0.001

Source(s): Authors’ own work