Table 5 Results of the mediating effect... | Emerald Publishing

Table 5

Results of the mediating effect hypotheses analysis

Hypothesis and path	Path coefficient	t-value	95% CI bias corrected		p-values
Hypothesis and path	Path coefficient	t-value	LL	UL	p-values
H4a: Tangibility in HEI services → Student satisfaction with HEI services → Student retention in HEIs	0.139	2.414*	0.051	0.286	0.016
H4b: Assurance in HEI services → Student satisfaction with HEI services → Student retention in HEIs	−0.021	0.478	−0.100	0.078	0.633
H4c: Reliability in HEI services → Student satisfaction with HEI services → Student retention in HEIs	0.068	0.978	−0.070	0.212	0.328
H4d: Responsiveness in HEI services → Student satisfaction with HEI services → Student retention in HEIs	0.132	1.971	0.017	0.313	0.041
H4e: Empathy in HEI services → Student satisfaction with HEI services → Student retention in HEIs	0.127	1.559	−0.016	0.207	0.119

Hypothesis and path	Path coefficient	t-value	95% CI bias corrected		p-values
Hypothesis and path	Path coefficient	t-value	LL	UL	p-values
H4a: Tangibility in HEI services → Student satisfaction with HEI services → Student retention in HEIs	0.139	2.414*	0.051	0.286	0.016
H4b: Assurance in HEI services → Student satisfaction with HEI services → Student retention in HEIs	−0.021	0.478	−0.100	0.078	0.633
H4c: Reliability in HEI services → Student satisfaction with HEI services → Student retention in HEIs	0.068	0.978	−0.070	0.212	0.328
H4d: Responsiveness in HEI services → Student satisfaction with HEI services → Student retention in HEIs	0.132	1.971	0.017	0.313	0.041
H4e: Empathy in HEI services → Student satisfaction with HEI services → Student retention in HEIs	0.127	1.559	−0.016	0.207	0.119

Note(s): *p ≤ 0.01, CI = confidence interval, LL = lower limit, UL = upper limit

Source(s): Authors’ own work