Table 1

Mezirow's 10 steps of transformative learning applied to the case of Jaya

Transformative learning stepCase example
1. Experiencing a disorienting dilemmaAI feedback and employee comments label Jaya's leadership as “detached,” prompting doubt
2. Self-examination with feelings of guilt or shameShe reflects on the impact of her results-driven style
3. Critical assessment of assumptionsShe questions her belief that vulnerability weakens leadership
4. Recognition that one's discontent and the process of transformation are sharedShe recognizes this tension is common among leaders
5. Exploration of options for new roles, relationships and actionsShe considers more relational ways of leading
6. Planning a course of actionShe plans to lead with more curiosity and dialog
7. Acquiring knowledge and skills for implementing one's plansShe learns about EQ and communication
8. Provisionally trying out new rolesShe tries more open behaviors in team interactions
9. Building competence and self-confidence in new roles and relationshipsPositive responses reinforce her new approach
10. Reintegration into one's life on the basis of conditions dictated by one's new perspectiveShe adopts a more balanced, relational leadership style

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