Table 2

Measurement items and measurement-model statistics

ConstructItemMeasurement itemsLoadingAlphaCRAVEMeasurement basis
Interaction qualityIQ1The AI system provides clear information during performance evaluations0.7950.8270.8850.658Pelau et al. (2021), Haugeland et al. (2022) 
IQ2The AI is easy to use for HR tasks0.836   
IQ3The AI system responds quickly to feedback0.795   
IQ4AI makes HR processes easier to manage0.818   
Human agencyHA1I feel in control of the AI-assisted evaluation process0.7840.6880.8260.613Fanni et al. (2023), Vantrepotte et al. (2022) 
HA2I can provide feedback to the AI system0.818   
HA3I can override the AI decisions if necessary0.745   
Perceived humannessPHUM1The AI understands employee needs during performance reviews0.8520.8300.8980.746Lu et al. (2022) 
PHUM2The AI system provides feedback like a human manager0.867   
PHUM3Interaction with the AI feels like dealing with a person0.872   
VoiceVOICE1I can express my opinions during AI-led performance evaluations0.8360.7280.8460.647Colquitt (2001), Hellwig et al. (2023) 
VOICE2My input is considered in the AI system's decisions0.819   
VOICE3I feel I can influence AI decisions that affect me0.755   
FairnessFAIR1The AI system treats employees fairly in HR processes0.8900.7000.8690.769Colquitt (2001), Shin and Park (2019), Shin (2020) 
FAIR2I believe the AI system is unbiased0.864   
AccountabilityACC1The AI system holds me accountable for my performance0.8050.7170.8410.638Bovens (2010), Shin and Park (2019) 
ACC2I am responsible for the work in the AI system0.749   
ACC3The AI decisions are explainable and justifiable0.840   
TransparencyTRANS1I understand how the AI system makes HR decisions0.8150.7920.8780.707Shin and Park (2019), Shin (2020, 2021) 
TRANS2The AI system explains its HR decision-making process0.854   
TRANS3The AI provides enough information about its decisions0.853   
Trust in AITRUST1I trust the AI to evaluate employees' performance accurately0.8540.7870.8760.702Lee and See (2004), Shin and Park (2019) 
TRUST2The AI system follows through on its promises0.829   
TRUST3Overall the decision by AI can be trusted0.829   
Task complexityTC1The HR task using AI involves managing many details0.8200.6860.8290.619Wood (1986) 
TC2Using AI for HR decisions requires concentration0.822   
TC3AI tasks in HR involve several steps that are difficult to track0.712   
Perceived uncanninessUNC1The AI system feels unnatural when used for HR decisions0.8750.8490.9050.762Ho and MacDorman (2010), Sullivan et al. (2022) 
UNC2The AI's human-like qualities make me uncomfortable0.909   
UNC3The AI feels unsettling in HR process0.832   

Note(s): FAIR3 was removed before final estimation because it explicitly incorporated trust wording. All reported analyses use FAIR1 and FAIR2

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