Table 3

Fornell–Larcker assessment

Construct12345678910
Interaction quality[0.811]         
Human agency0.689[0.783]        
Perceived humanness0.4950.473[0.864]       
Voice0.6040.7380.532[0.804]      
Fairness0.5970.5990.5690.576[0.877]     
Accountability0.6070.6360.5770.6110.623[0.799]    
Transparency0.6460.6700.6270.6440.6420.712[0.841]   
Trust in AI0.6870.6920.5730.6760.6810.6690.707[0.838]  
Task complexity0.6490.5570.4780.5670.5050.6160.5430.534[0.787] 
Perceived uncanniness0.0790.1380.2240.2040.0540.0750.0930.1080.218[0.873]

Note(s): Diagonal values in brackets are square roots of AVE. Construct order: 1 = interaction quality; 2 = human agency; 3 = perceived humanness; 4 = voice; 5 = fairness; 6 = accountability; 7 = transparency; 8 = trust; 9 = task complexity; 10 = perceived uncanniness

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