Table 4

Hypothesis tests for the differentiated model

HypPathBetaSE95% CIpDecision
H1aInteraction quality → Fairness0.2350.078[0.089, 0.394]0.002Supported
H1bInteraction quality → Accountability0.2040.071[0.076, 0.355]<0.001Supported
H1cInteraction quality → Transparency0.2210.069[0.093, 0.365]<0.001Supported
H2aHuman agency → Fairness0.2060.085[0.044, 0.373]0.013Supported
H2bHuman agency → Accountability0.2500.091[0.066, 0.427]0.008Supported
H2cHuman agency → Transparency0.2540.082[0.096, 0.414]0.001Supported
H3aPerceived humanness → Fairness0.2860.074[0.140, 0.429]<0.001Supported
H3bPerceived humanness → Accountability0.2730.057[0.162, 0.384]<0.001Supported
H3cPerceived humanness → Transparency0.3140.053[0.212, 0.419]<0.001Supported
H4aVoice → Fairness0.1300.090[−0.050, 0.301]0.162Not supported
H4bVoice → Accountability0.1580.083[−0.008, 0.315]0.063Not supported
H4cVoice → Transparency0.1560.069[0.017, 0.288]0.027Supported
H5aFairness → Trust0.3210.057[0.212, 0.436]<0.001Supported
H5bAccountability → Trust0.2280.064[0.103, 0.354]<0.001Supported
H5cTransparency → Trust0.3390.064[0.213, 0.460]<0.001Supported
H6aFairness × Task complexity → Trust0.0350.065[−0.112, 0.151]0.569Not supported
H6bAccountability × Task complexity → Trust−0.0310.072[−0.162, 0.119]0.694Not supported
H6cTransparency × Task complexity → Trust0.0090.065[−0.123, 0.134]0.914Not supported
H7aFairness × Uncanniness → Trust−0.1130.070[−0.228, 0.050]0.166Not supported
H7bAccountability × Uncanniness → Trust0.0240.066[-0.122, 0.139]0.825Not supported
H7cTransparency × Uncanniness → Trust−0.0200.067[−0.146, 0.120]0.817Not supported

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