Table 6

Bootstrapped specific indirect effects

Indirect pathEffectSE95% CIpDecision
Interaction quality → Fairness → Trust0.0750.029[0.026, 0.140]0.002Significant
Interaction quality → Accountability → Trust0.0470.022[0.013, 0.099]<0.001Significant
Interaction quality → Transparency → Trust0.0750.027[0.029, 0.135]<0.001Significant
Human agency → Fairness → Trust0.0660.031[0.013, 0.133]0.013Significant
Human agency → Accountability → Trust0.0570.028[0.011, 0.120]0.008Significant
Human agency → Transparency → Trust0.0860.034[0.027, 0.161]0.001Significant
Perceived humanness → Fairness → Trust0.0920.027[0.043, 0.147]<0.001Significant
Perceived humanness → Accountability → Trust0.0620.020[0.026, 0.103]<0.001Significant
Perceived humanness → Transparency → Trust0.1070.024[0.062, 0.157]<0.001Significant
Voice → Fairness → Trust0.0420.031[−0.015, 0.110]0.162Not significant
Voice → Accountability → Trust0.0360.023[−0.002, 0.086]0.063Not significant
Voice → Transparency → Trust0.0530.027[0.005, 0.110]0.027Significant

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