Bootstrapped specific indirect effects
| Indirect path | Effect | SE | 95% CI | p | Decision |
|---|---|---|---|---|---|
| Interaction quality → Fairness → Trust | 0.075 | 0.029 | [0.026, 0.140] | 0.002 | Significant |
| Interaction quality → Accountability → Trust | 0.047 | 0.022 | [0.013, 0.099] | <0.001 | Significant |
| Interaction quality → Transparency → Trust | 0.075 | 0.027 | [0.029, 0.135] | <0.001 | Significant |
| Human agency → Fairness → Trust | 0.066 | 0.031 | [0.013, 0.133] | 0.013 | Significant |
| Human agency → Accountability → Trust | 0.057 | 0.028 | [0.011, 0.120] | 0.008 | Significant |
| Human agency → Transparency → Trust | 0.086 | 0.034 | [0.027, 0.161] | 0.001 | Significant |
| Perceived humanness → Fairness → Trust | 0.092 | 0.027 | [0.043, 0.147] | <0.001 | Significant |
| Perceived humanness → Accountability → Trust | 0.062 | 0.020 | [0.026, 0.103] | <0.001 | Significant |
| Perceived humanness → Transparency → Trust | 0.107 | 0.024 | [0.062, 0.157] | <0.001 | Significant |
| Voice → Fairness → Trust | 0.042 | 0.031 | [−0.015, 0.110] | 0.162 | Not significant |
| Voice → Accountability → Trust | 0.036 | 0.023 | [−0.002, 0.086] | 0.063 | Not significant |
| Voice → Transparency → Trust | 0.053 | 0.027 | [0.005, 0.110] | 0.027 | Significant |
| Indirect path | Effect | SE | 95% CI | Decision | |
|---|---|---|---|---|---|
| Interaction quality → Fairness → Trust | 0.075 | 0.029 | [0.026, 0.140] | 0.002 | Significant |
| Interaction quality → Accountability → Trust | 0.047 | 0.022 | [0.013, 0.099] | <0.001 | Significant |
| Interaction quality → Transparency → Trust | 0.075 | 0.027 | [0.029, 0.135] | <0.001 | Significant |
| Human agency → Fairness → Trust | 0.066 | 0.031 | [0.013, 0.133] | 0.013 | Significant |
| Human agency → Accountability → Trust | 0.057 | 0.028 | [0.011, 0.120] | 0.008 | Significant |
| Human agency → Transparency → Trust | 0.086 | 0.034 | [0.027, 0.161] | 0.001 | Significant |
| Perceived humanness → Fairness → Trust | 0.092 | 0.027 | [0.043, 0.147] | <0.001 | Significant |
| Perceived humanness → Accountability → Trust | 0.062 | 0.020 | [0.026, 0.103] | <0.001 | Significant |
| Perceived humanness → Transparency → Trust | 0.107 | 0.024 | [0.062, 0.157] | <0.001 | Significant |
| Voice → Fairness → Trust | 0.042 | 0.031 | [−0.015, 0.110] | 0.162 | Not significant |
| Voice → Accountability → Trust | 0.036 | 0.023 | [−0.002, 0.086] | 0.063 | Not significant |
| Voice → Transparency → Trust | 0.053 | 0.027 | [0.005, 0.110] | 0.027 | Significant |
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