Table A7

Key acronyms and definitions

AcronymFull termBrief definition
CSRCorporate Social ResponsibilityVoluntary corporate activities that incorporate environmental and social issues into business operations and shareholder relations
CSAConsumer Sustainable AwarenessPerception and acceptance by consumers of environmentally and socially responsible consumption opportunities
GMGreen MarketingMarketing communications of products or brands based on their environmental benefit or reduced ecological impact
BLBrand LoyaltyThe strength of the psychological and behavioral loyalty a consumer has towards a specific brand
SITSocial Identity TheoryA theory based on the assumption that individuals describe themselves in terms of social categories and act according to group norms
VBNValue–Belief–Norm TheoryA model linking personal values, consequence beliefs, and moral values with environmentally responsible behaviour
PCEPerceived Corporate EthicalityPerception of customers towards a firm's ethical practice in the environmental and societal domain
EEEmployee EngagementActive participation of employees in CSR activities is known to the public

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