Table 4

Capability factors

DimensionCapability factorDefinition
Physical ObjectObject scalabilityAssesses the scale and spread of IIoT object deployment
Integration with complementary technologiesAssesses whether IIoT objects are connected with supporting digital technologies
Depth of object connectivityAssesses the extent of connectivity between IIoT objects
DataData collection and managementAssesses how IIoT data is collected, managed, validated, stored, and made usable
Data analytics and insight generationAssesses the extent to which IIoT data is converted into reporting, diagnostic, predictive, or prescriptive insights
Data security and governanceAssesses the mechanisms used to protect, govern, and control IIoT data across IT and OT contexts
ProcessExtent of process digitalisationAssesses the extent to which industrial processes are enabled, connected, and supported through IIoT
Process automationAssesses the extent to which IIoT supports automation of industrial processes
Process improvement and optimisationAssesses how IIoT data is used to monitor, improve, and optimise processes
Business ServiceService delivery effectivenessAssesses how IIoT supports the effective delivery of existing business services
Service innovationAssesses how IIoT enables new or significantly enhanced business services, service models, or service opportunities
Source(s): Authors’ own work
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