Table 5

Interpretation of capability progression across maturity levels

Maturity levelDominant organisational focusNature of integrationKey capability transition
Pre-pilotAwareness and readinessMinimal or ad hocConceptual awareness and readiness
PilotExperimentation and learningLocalised and experimentalAwareness to initial experimentation
OperationalStability and operational reliabilityOperationally embeddedInitial experimentation to reliable operational integration
Organisation-scaleCross-functional coordinationCross-functional and enterprise-wideOperational integration to enterprise-wide standardisation
Ecosystem-scaleCollaboration and value orchestrationInter-organisational and collaborativeEnterprise-wide standardisation to ecosystem-level value orchestration
Source(s): Authors’ own work

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