Table A1

Items used to estimate each latent construct in the model

Constructs and itemsStatements: Rate the following statements … …
ExperienceI have experienced a local government … …
E1AI-based smart parking assistant
E2AI-based traffic light control
E3Automated waste collection systems
E4Emergency response AI systems
E5Transport service schedule systems
E6Robotic front-desk services
Perceived TrustI trust … …
T1my local government has the ability to use artificial intelligence
T2my local government protects citizens' privacy and information
T3my local government will use AI technology responsibly
T4my local government AI is designed to assist our community
T5my local government AI is accurate and reliable in decision-making
T6my local government will follow the regulations when they use AI
Perceived UnderstandingI understand that local governments use … …
U1Machine Learning algorithms to analyse city data like traffic patterns
U2Chatbots to answer public inquiries quickly
U3Computer vision technology to monitor public spaces for safety
Perceived BenefitsAI in local government benefits in …
B1Making public service delivery more efficient and accessible
B2Addressing complex urban challenges and sustainability issues
B3Improving Infrastructure maintenance
B4Enhancing public safety and security
B5Improving efficiency in administrative tasks
B6Enhancing citizen satisfaction and engagement
Positive Attitudes Toward Urban AIScenario-based evaluations: For each scenario, please rate your agreement on the following questions
UAI1Would you find this application useful? (You live in a busy city where crime rates are rising. City officials are using AI software that can predict future crime hotspots. This helps officials identify locations to place surveillance cameras where needed.)
UAI2Would you be comfortable with the use of this AI application? — Same scenario as UAI1
UAI3Would you find this application useful? (You're driving through the city and notice smooth traffic even during rush hour. This is because your local government uses an AI system that analyses real-time traffic patterns.)
UAI4Would you be comfortable with the use of this AI application? — Same scenario as UAI3
Positive Attitudes Toward Surveillance AIScenario-based evaluations: Please rate your agreement on the following questions
SAI1Would you find this application useful? (You're at the city park. It is monitored by an AI system with facial recognition for public safety. It scans your face along with everyone else's, comparing it against a watchlist of criminal suspects. If a match is detected, law enforcement is alerted.)
SAI2Would you believe that the decision would be similar to a human operator? — Same scenario as SAI1
SAI3Would you be comfortable with the use of this AI application? — Same scenario as SAI1
Perceived RisksAI in local government cause risks in … …
R1Ethical concerns about AI decision-making
R2Loss of human responsibility in decision-making
R3Violations of data privacy
R4Potential for bias and discrimination in AI algorithms
R5Lack of clear legal standards for AI adoption in local government
Perceived Importance of Responsible AI CharacteristicsI believe that the following aspects are important for the responsible use of AI in local governments
RAI1respects human dignity and privacy
RAI2are more fairly distributed to all
RAI3are more harmless to humans and the environment
RAI4financially affordable to citizens
RAI5flexible and easier to use
RAI6culturally inclusive
RAI7are more understandable
RAI8assures its security
RAI9transparently disclose its process
RAI10are more carefully designed
RAI11are more aligned with citizen needs
RAI12are more sustainable
RAI13ensures accountability
RAI14are involving wide stakeholder groups
RAI15are more regulated

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