TableĀ 1

The six business models and the related interviewee experience

Business modelInterviewee experience
(1) Focus on less financial services and disaggregate
  • -

    Incumbent German bank with offline and online presence

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    Incumbent Irish bank with offline and online presence

(2) Absorb AI into existing financial model
  • -

    Incumbent German bank with offline and online presence

  • -

    Incumbent French bank with offline and online presence

(3) Incumbent in finance expanding beyond model
  • -

    Incumbent British bank with offline and online presence

  • -

    Incumbent German bank with offline and online presence

(4) Dedicated finance disruptor
  • -

    German Internet-only startup bank

  • -

    British Internet-only startup bank

(5) Tech company disrupting finance
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    Chinese tech company offering banking services

  • -

    USA tech company offering financial services

(6) Disruptor not focused on technology with extensive user-base
  • -

    German supermarket offering insurance services

  • -

    British retailer offering financial services

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