Table 4

Moderated mediation model summary for Study 1

PathBSEtpConfidence intervals
LowerUpper
PST → trust0.35230.03958.9221<0.001***0.27480.4297
Human (vs virtual) → trust0.02040.22350.09140.927−0.41790.4588
PST × human (vs virtual) → trust0.19340.05653.4254<0.001***0.08270.3042
Trust → purchase intention0.49200.020723.8147<0.001***0.45140.5325
PST → purchase intention (direct)0.34830.024314.3331<0.001***0.30060.3960
Source(s): Authors’ own work

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