Overview of interview participants
| Role group | No. | Principal functional areas | AI-use experience | Primary analytical focus |
|---|---|---|---|---|
| Chief information officer | 1 | ICT governance, information security | Regular | Governance strategy, risk posture, accountability |
| Managers (M1–M11) | 11 | Policy, legal drafting, service delivery, ICT | Occasional–regular | Oversight, policy adaptation, informal control |
| Frontline staff (F1–F16) | 16 | Legal drafting, customer service, document processing | Occasional–daily | Everyday use, workarounds, verification practices |
| Total | 28 |
| Role group | No. | Principal functional areas | AI-use experience | Primary analytical focus |
|---|---|---|---|---|
| Chief information officer | 1 | Regular | Governance strategy, risk posture, accountability | |
| Managers (M1–M11) | 11 | Policy, legal drafting, service delivery, | Occasional–regular | Oversight, policy adaptation, informal control |
| Frontline staff (F1–F16) | 16 | Legal drafting, customer service, document processing | Occasional–daily | Everyday use, workarounds, verification practices |
| Total | 28 |
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