Table 1

Interviews details

CompanyInterviewee codeInterviewee job titleDateDuration (h)
AlphaA001R&D manager digital solutions2020–08–120:57
AlphaA002Product manager digital solutions2020–08–260:54
AlphaA003Supply chain leader2020–08–260:55
AlphaA004Aftermarket leader2020–09–080:42
AlphaA005R&D manager welding equipment2020–09–111:04
AlphaA001R&D manager digital solutions2020–09–221:02
AlphaA006General manager digital solutions2020–09–231:28
AlphaA002Product manager digital solutions2020–09–281:02
AlphaA007Product manager automation2020–09–280:54
AlphaA008Product manager hardware – consumables2020–09–300:37
AlphaA002Product manager digital solutions2022–02–250:57
AlphaA009Global welding equipment director2022–02–250:55
AlphaA005R&D manager welding equipment2022–03–170:44
AlphaA010Product manager – documentation application2022–06–220:45
Alpha’s customer A011Process manager, metallurgic engineer, mechanical engineer, process worker 2022–07–071:00
AlphaA002Digital solutions product manager2023–03–210:50
BetaB001Digital project manager2019–09–100:43
BetaB002CEO assistant2019–11–081:10
BetaB003Service data analysis manager2019–11–100:54
Beta’s consultant1B004Business project manager2019–11–141:45
BetaB001Digital project manager2019–11–250:44
BetaB005 B003Service director Service data analysis manager2020–03–131:10
BetaB006Service sales manager2020–07–061:15
BetaB007Italian subsidiary director2020–10–121:35
BetaB002CEO assistant2020–10–130:48
Beta’s consultant2B008Market analyst2020–10–270:42
BetaB006 B005Service sales manager Service director2020–12–021:14
BetaB002CEO assistant2021–07–160:40
Beta’s customer1B011Service and spare parts manager2021–03–150:45
BetaB001Digital project manager2022–09–281:16
BetaB001Digital project manager2022–10–260:57
BetaB009Key account manager2023–05–040:44
BetaB003Service data analysis manager2023–07–051:05
BetaB010Innovation manager2023–11–241:00
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