Table 4 Main features of the complexity... | Emerald Publishing

Table 4

Main features of the complexity related to the organisational and cultural aspects

Main features	Quotes from interviews	Interviewed
Sensitivity	“The big issue of sustainability is that we must ensure that the firm has not only the financial and technological resources but also the value resources that come from our imprinting and culture”	CSD, Interview B
Sensitivity	“It was necessary to identify people within the firm who had sensitivity to these issues. We are a firm with many years of work experience; some of our people have always worked in the gas products industry, so you have difficulty getting them to understand that the situation is evolving, and the value baggage is crucial”	GRSO, Interview C
Knowledge	“Not all people have the same approach to sustainability and are aware of what it means to do sustainability activities. Some people still think sustainability is making a few donations when there is a residual profit. Do not think there is a widespread culture yet”	PARSC, Interview E
Knowledge	“There can be resistance at the organisational and skills. I can witness it because I have struggled to put myself into sustainability, while my previous area was limited to compliance. I had to open my mind a little bit”	GRSO, Interview C
Transversality	“We created this mission leaders team, a multifunctional team that operates circularly untethered from the hierarchical logics, an umbrella that embraces all business functions and connects each vertical manager to sustainability issues that are very cross-cutting”	CSD, Interview B

Main features	Quotes from interviews	Interviewed
Sensitivity	“The big issue of sustainability is that we must ensure that the firm has not only the financial and technological resources but also the value resources that come from our imprinting and culture”	CSD, Interview B
Sensitivity	“It was necessary to identify people within the firm who had sensitivity to these issues. We are a firm with many years of work experience; some of our people have always worked in the gas products industry, so you have difficulty getting them to understand that the situation is evolving, and the value baggage is crucial”	GRSO, Interview C
Knowledge	“Not all people have the same approach to sustainability and are aware of what it means to do sustainability activities. Some people still think sustainability is making a few donations when there is a residual profit. Do not think there is a widespread culture yet”	PARSC, Interview E
Knowledge	“There can be resistance at the organisational and skills. I can witness it because I have struggled to put myself into sustainability, while my previous area was limited to compliance. I had to open my mind a little bit”	GRSO, Interview C
Transversality	“We created this mission leaders team, a multifunctional team that operates circularly untethered from the hierarchical logics, an umbrella that embraces all business functions and connects each vertical manager to sustainability issues that are very cross-cutting”	CSD, Interview B

Source(s): Authors’ own creation