Table 1 DMAIC activities for the... | Emerald Publishing

Table 1

DMAIC activities for the customer service time

Define	Measure	Analyze	Improve	Control
Presentation of the purpose of the analysis	Data collection plan	Initial data collection	Defining corrective actions for improvement	Confirmation of results and establishment of improvements
Justification of the control point that will be analyzed	Presentation of the tools that will be used	Cause and effect diagram	Selecting the optimal solution	Solutions for continuous improvement
Overview of the process	Justification of the used tools	Determining the causes that lead to delays	Repetition of the process with new measurements	Ways to monitor improvement
Start of the project	Measurement checks		Presentation of the results	Control chart
Pareto cnalysis			Presentation of rejected solutions	Dot plot
Duration: 2 weeks	Duration: 3 weeks	Duration: 5 weeks	Duration: 3 weeks	Duration: 2 weeks

Define	Measure	Analyze	Improve	Control
Presentation of the purpose of the analysis	Data collection plan	Initial data collection	Defining corrective actions for improvement	Confirmation of results and establishment of improvements
Justification of the control point that will be analyzed	Presentation of the tools that will be used	Cause and effect diagram	Selecting the optimal solution	Solutions for continuous improvement
Overview of the process	Justification of the used tools	Determining the causes that lead to delays	Repetition of the process with new measurements	Ways to monitor improvement
Start of the project	Measurement checks		Presentation of the results	Control chart
Pareto cnalysis			Presentation of rejected solutions	Dot plot
Duration: 2 weeks	Duration: 3 weeks	Duration: 5 weeks	Duration: 3 weeks	Duration: 2 weeks

Source(s): Authors' own creation