Table 5

Validated causes and suggested solutions

Validated causeSuggested solutions
Contact supportNotifying the customer of possible delays and saving their contact information in order to be called back when there is availability
Unclear definition of work obligations(1) Review of the current work obligations
(2) Catalog recording and signing for the obligations of each department and employee
Product arrangementSeparation of similar products and labeling with description and barcode
Stock problems(1) Timely registration of invoices from the moment of receiving the products
(2) Intensification of stock checks every 15 days
Source(s): Authors' own creation

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