Benefits of the end-user engagement framework
| Benefits | Quotes | Participants with similar responses |
|---|---|---|
| Comprehensiveness: holistic design features, design phases and structure | “I think overall, this is covering a lot of areas we would discuss. It’s comprehensive, which is excellent, when we are preparing for the consultation. These are somewhat the same areas we would structure our presentations…” – EA62 Director “So these design aspects are really comprehensive and concerned areas in terms of the quality…these things are all included in your proposed framework…” – EA69 Associate Principal | EU1, EU2, EU4, E10, EU11, EU12, EU17, EU20, EU22, EU29, HEBP38, HEBP51 |
| “I think the proposed framework actually looks at different user groups and covers all design phases…” – EA68 Senior design | EU4, EU21, EU24, HEBP38 | |
| “…the design evaluation against the original requirements, which seems quite robust, I think it will be quite effective. It is a good system and pretty easy to follow..” – HE38 Design director “So as a project manager, it would be quite important to know who to coordinate at a certain stage, and for us to ensure the project would have a really good base or a foundation, it’s during this stage, having that kind of framework to identify stakeholders and when they’ll be involved is really a good thing to have. So I think, it will be helpful to identify that specific framework and specific stages”. – HE46 Project manager | EU1, EU6, EU15, EU19, EU26, EU34, HEBP37, HEBP36, HEBP38, HEBP39, HEBP43, EA55, | |
| End-user involvement across stages | “The proposed framework is well structured…there are different phases where the end-users are being involved… obtaining feedback at the beginning, and at the end as well. Allowing the end-users throughout is valuable..” – EA66 Head of Design | EU2, EU11, EU15, HEBP36, HEBP38, HEBP41 |
| Flexibility for customisation | “I think users can add some features in the open-box…This allows users to freely type and express their views..” – HE51 Senior design specialist | EU10, EU35 |
| Quantifiable scoring: uses a rating scale plus open-ended input, turning subjective feedback into descriptive, comparable data | “…it comes with a weighted measure, so the designer can understand, quite clearly, through the heat map…what is important and what’s not important. It provides not only the information but the weight of the information” – HE37 Facilities manager “Easy to understand, and the scores help to quantify the needs. It would be valuable feedback for us..” – EA53 Design coordinator | EU14, EA56, EA70 |
| Facilitate user understanding: thought-provoking mechanism | “… it’s great that it sort of asks a lot of questions that users probably wouldn’t have a clue about and makes them think about it a bit more…” – EA54 Director “…it’s hard for us to make users talk, this framework might be helpful for users to get them thinking about these different aspects and get them involved…” – EA64 Principal | EU22, EU35, EA68 |
| Ease of distribution | “We could send this to get information as a survey, we always get lots of people filling them in..” – HE42 Project manager “…creating a survey, where we could give beforehand, and then we could have a broader kind of conversation, sieve more information out. I think it would be very effective…” – HE52 Strategic lead estate | EU33, HEBP42 |
| Robustness: output oriented, reduces errors & expectation gaps | “..This knocks out probably Two years’ worth of meetings…it just gives the designers factual data that’s recorded. I just can’t actually believe that this doesn’t exist…prevents large financial or budgetary errors..” – EU32 professional staff “…I think some of the issues this framework can help resolve that I’ve experienced. Like, there was One project in university, we kind of got to the end. And because it was such a complicated project, design requirements changed during the design and construction phase, and no One really tracked the design briefing changes, and it got to the end, and everyone was like, why did we do some things? Nobody really knew why, and it was never tracked, and there was no robust system for managing that the evolution of the design requirements. So I think if there’s a way for this framework to help that and reinforce that throughout the whole project, that would be really cool..” – HE38 Design director “I think the consultation piece is something that everybody struggles with. People think that they’ve communicated what they want, and then it gets handed over to them and they say, this isn’t what we wanted at all. That happens regularly. So I think this framework might help bridge that gap and close the issues. I think it’s very valuable…” – HE45 Senior project manager | EU24, EU31, EU30, HEBP42, HEBP41, HEBP42, HEBP45, HEBP47, EA60, |
| Benefits | Quotes | Participants with similar responses |
|---|---|---|
| Comprehensiveness: holistic design features, design phases and structure | “I think overall, this is covering a lot of areas we would discuss. It’s comprehensive, which is excellent, when we are preparing for the consultation. These are somewhat the same areas we would structure our presentations…” – EA62 Director “So these design aspects are really comprehensive and concerned areas in terms of the quality…these things are all included in your proposed framework…” – EA69 Associate Principal | EU1, EU2, EU4, E10, EU11, EU12, EU17, EU20, EU22, EU29, HEBP38, HEBP51 |
| “I think the proposed framework actually looks at different user groups and covers all design phases…” – EA68 Senior design | EU4, EU21, EU24, HEBP38 | |
| “…the design evaluation against the original requirements, which seems quite robust, I think it will be quite effective. It is a good system and pretty easy to follow..” – HE38 Design director “So as a project manager, it would be quite important to know who to coordinate at a certain stage, and for us to ensure the project would have a really good base or a foundation, it’s during this stage, having that kind of framework to identify stakeholders and when they’ll be involved is really a good thing to have. So I think, it will be helpful to identify that specific framework and specific stages”. – HE46 Project manager | EU1, EU6, EU15, EU19, EU26, EU34, HEBP37, HEBP36, HEBP38, HEBP39, HEBP43, EA55, | |
| End-user involvement across stages | “The proposed framework is well structured…there are different phases where the end-users are being involved… obtaining feedback at the beginning, and at the end as well. Allowing the end-users throughout is valuable..” – EA66 Head of Design | EU2, EU11, EU15, HEBP36, HEBP38, HEBP41 |
| Flexibility for customisation | “I think users can add some features in the open-box…This allows users to freely type and express their views..” – HE51 Senior design specialist | EU10, EU35 |
| Quantifiable scoring: uses a rating scale plus open-ended input, turning subjective feedback into descriptive, comparable data | “…it comes with a weighted measure, so the designer can understand, quite clearly, through the heat map…what is important and what’s not important. It provides not only the information but the weight of the information” – HE37 Facilities manager “Easy to understand, and the scores help to quantify the needs. It would be valuable feedback for us..” – EA53 Design coordinator | EU14, EA56, EA70 |
| Facilitate user understanding: | “… it’s great that it sort of asks a lot of questions that users probably wouldn’t have a clue about and makes them think about it a bit more…” – EA54 Director “…it’s hard for us to make users talk, this framework might be helpful for users to get them thinking about these different aspects and get them involved…” – EA64 Principal | EU22, EU35, EA68 |
| Ease of distribution | “We could send this to get information as a survey, we always get lots of people filling them in..” – HE42 Project manager “…creating a survey, where we could give beforehand, and then we could have a broader kind of conversation, sieve more information out. I think it would be very effective…” – HE52 Strategic lead estate | EU33, HEBP42 |
| Robustness: output oriented, reduces errors & expectation gaps | “..This knocks out probably Two years’ worth of meetings…it just gives the designers factual data that’s recorded. I just can’t actually believe that this doesn’t exist…prevents large financial or budgetary errors..” – EU32 professional staff “…I think some of the issues this framework can help resolve that I’ve experienced. Like, there was One project in university, we kind of got to the end. And because it was such a complicated project, design requirements changed during the design and construction phase, and no One really tracked the design briefing changes, and it got to the end, and everyone was like, why did we do some things? Nobody really knew why, and it was never tracked, and there was no robust system for managing that the evolution of the design requirements. So I think if there’s a way for this framework to help that and reinforce that throughout the whole project, that would be really cool..” – HE38 Design director “I think the consultation piece is something that everybody struggles with. People think that they’ve communicated what they want, and then it gets handed over to them and they say, this isn’t what we wanted at all. That happens regularly. So I think this framework might help bridge that gap and close the issues. I think it’s very valuable…” – HE45 Senior project manager | EU24, EU31, EU30, HEBP42, HEBP41, HEBP42, HEBP45, HEBP47, EA60, |
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