Table 2 Examples of coding process Phase... | Emerald Publishing

Table 2

Examples of coding process

Phase	Boundary work strategy	Actors involved	Example from the empirical data
Pre-tender	Competitive boundary work – defending boundaries	Buyer–potential suppliers	“In-depth discussion requires face-to-face interaction with one supplier at a time…those most critical issues do not come out if competitors are there”. (Key Account Manager, Potential Catering Supplier, Town A)
Early post-tender	Collaborative boundary work – negotiating boundaries	Buyer–new supplier	“Those [post-tender] meetings were very fruitful, we always looked at some of the sections [in the contract] and I asked what it means.” (Director of Food Services, Town A)
	Collaborative boundary work – downplaying boundaries	Buyer–new supplier	“In every week, in different contexts, I get to repeat that from our perspective and the customer’s perspective, it does not matter whether the service is provided by the firm X or by our own home nursing unit.” (Manager of Public Home Nursing, Town B)

Phase	Boundary work strategy	Actors involved	Example from the empirical data
Pre-tender	Competitive boundary work – defending boundaries	Buyer–potential suppliers	“In-depth discussion requires face-to-face interaction with one supplier at a time…those most critical issues do not come out if competitors are there”. (Key Account Manager, Potential Catering Supplier, Town A)
Early post-tender	Collaborative boundary work – negotiating boundaries	Buyer–new supplier	“Those [post-tender] meetings were very fruitful, we always looked at some of the sections [in the contract] and I asked what it means.” (Director of Food Services, Town A)
	Collaborative boundary work – downplaying boundaries	Buyer–new supplier	“In every week, in different contexts, I get to repeat that from our perspective and the customer’s perspective, it does not matter whether the service is provided by the firm X or by our own home nursing unit.” (Manager of Public Home Nursing, Town B)

Source(s): Authors’ own work