Key inhibitors and enablers of digital transformation
| Factor/Capability | Mean | Std. Dev | Priority level | Rationale |
|---|---|---|---|---|
| Top Management Support | 6.13 | 0.74 | High (Critical Enabler) | Sets vision, allocates resources, and drives digital agenda |
| Customer Ease of Use (CX) | 5.73 | 1.03 | High (Outcome) | Central indicator of maturity; differentiates leaders |
| Resources (Budget and Commitment) | 5.4 | 0.91 | High (Critical Enabler) | Adequate but risk of being absorbed by legacy maintenance |
| Employee Engagement | 5.08 | 1.38 | High (Execution Risk) | Staff acceptance and digital skills are vital for adoption |
| Organizational Culture | 4.87 | 1.88 | Medium–High (Amplifier) | Culture underpins agility, governance, and transformation speed |
| Technology Integration | 3.87 | 1.51 | Medium (Structural Weakness) | Fragmented infrastructures impede scalability and innovation |
| Regulatory Requirements | 3.47 | 1.3 | Medium (Contextual) | Ambiguity still slows transformation but clarity can be enabling |
| Technology Readiness | 3 | 1 | Medium–Low (Constraint) | Legacy systems remain a foundational bottleneck |
| Factor/Capability | Mean | Std. Dev | Priority level | Rationale |
|---|---|---|---|---|
| Top Management Support | 6.13 | 0.74 | High (Critical Enabler) | Sets vision, allocates resources, and drives digital agenda |
| Customer Ease of Use (CX) | 5.73 | 1.03 | High (Outcome) | Central indicator of maturity; differentiates leaders |
| Resources (Budget and Commitment) | 5.4 | 0.91 | High (Critical Enabler) | Adequate but risk of being absorbed by legacy maintenance |
| Employee Engagement | 5.08 | 1.38 | High (Execution Risk) | Staff acceptance and digital skills are vital for adoption |
| Organizational Culture | 4.87 | 1.88 | Medium–High (Amplifier) | Culture underpins agility, governance, and transformation speed |
| Technology Integration | 3.87 | 1.51 | Medium (Structural Weakness) | Fragmented infrastructures impede scalability and innovation |
| Regulatory Requirements | 3.47 | 1.3 | Medium (Contextual) | Ambiguity still slows transformation but clarity can be enabling |
| Technology Readiness | 3 | 1 | Medium–Low (Constraint) | Legacy systems remain a foundational bottleneck |
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