Table 2 Summary of means, standard...

Table 2

Summary of means, standard deviations, and intercorrelations among study variables

Variable	M (SD)	AVE	CR	1	2	3	4	5	6	7
1. Customer incivility	1.72 (0.82)	0.65	0.93	(0.93)
2. Workplace uncertainty	2.42 (1.15)	0.82	0.95	0.42**	(0.95)
3. Compassionate service behavior	5.30 (1.06)	0.51	0.88	−0.05	−0.15**	(0.87)
4. Leader-member exchange	3.87 (0.87)	0.69	0.94	−0.12*	−0.37**	0.24**	(0.94)
5. Age	41.37 (10.82)	–	–	−0.02	−0.05	0.11	0.00	–
6. Gender	0.52 (0.50)	–	–	0.00	0.08	0.14*	−0.05	0.01	–
7. Organizational tenure	9.62 (9.01)	–	–	0.09	−0.01	0.11*	0.04	0.37**	−0.05	–

Variable	M (SD)	AVE	CR	1	2	3	4	5	6	7
1. Customer incivility	1.72 (0.82)	0.65	0.93	(0.93)
2. Workplace uncertainty	2.42 (1.15)	0.82	0.95	0.42**	(0.95)
3. Compassionate service behavior	5.30 (1.06)	0.51	0.88	−0.05	−0.15**	(0.87)
4. Leader-member exchange	3.87 (0.87)	0.69	0.94	−0.12*	−0.37**	0.24**	(0.94)
5. Age	41.37 (10.82)	–	–	−0.02	−0.05	0.11	0.00	–
6. Gender	0.52 (0.50)	–	–	0.00	0.08	0.14*	−0.05	0.01	–
7. Organizational tenure	9.62 (9.01)	–	–	0.09	−0.01	0.11*	0.04	0.37**	−0.05	–

Note(s): N = 310–316. AVE = average variance extracted; CR = composite reliability; M = mean; SD = standard deviation. For gender, male = 0, female = 1. Cronbach’s alpha reliability coefficients appear in parentheses along the diagonal

*p <0.05; **p <0.01

Source(s): The authors created the table shown above

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