Table 3 Measurement model comparisons χ...

Table 3

Measurement model comparisons

	χ²(scaled)	df	χ²/df	Δ χ²(scaled)	Δdf	CFI	TLI	RMSEA	SRMR
Model 1	661.57***	269	2.46	–	–	0.92	0.91	0.07	0.07
Model 2	1546.19***	272	5.68	431.58***	3	0.73	0.71	0.12	0.12
Model 3	2249.65***	274	8.21	764.75***	5	0.59	0.55	0.15	0.17

Note(s): N = 316. Model 1 = hypothesized four-factor solution (customer incivility, workplace uncertainty, leader-member exchange, and compassionate service behavior); Model 2 = three-factor solutions (customer incivility + workplace uncertainty, leader-member exchange, compassionate service behavior); Model 3 = two-factor solution (customer incivility + workplace uncertainty, leader-member exchange + compassionate service behavior. CFI=Comparative fit index; TLI = Tucker-Lewis index; RMSEA = Root mean square error of approximation; SRMR=Standard root mean square residual. These values are derived from a series of confirmatory factor analyses using the maximum likelihood with robust standard errors method of estimation. Δ χ²_(scaled) reflects the results from a Satorra-Bentler scaled chi-square difference test

*p <0.05; **p < 0.01; ***p < 0.001

Source(s): The authors created the table shown above

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