Table 2

GenAI benefits and risk as emerged from data analysis

Level of analysisBenefitsRisks
Organizational
  • Increase in productivity (automation of repetitive tasks, optimization of workflows)

  • Dependence on technology (reduced internal skills, loss of control over decision-making processes)

  • Improved work quality (support in creating accurate documentation, data analysis)

  • Ethical issues (risk of bias and discrimination, need to ensure data privacy, accountability for decisions based on GenAI outputs)

  • Facilitating innovation (exploration of new ideas, development of innovative products and services, maintaining competitiveness in a constantly evolving market)

Individual
  • Development of new skills (improvement of work performance, increased possibility in self-learning, greater confidence over complex tasks)

  • Reduction in critical thinking (reduced individual abilities to autonomously approach to problems)

  • Personalized learning (tailored learning experiences)

  • Dependence on technology (decreased in critical thinking and increasing difficulties in developing original solution)

  • Greater autonomy (quick access to information to solve problems independently)

  • Ethical issues (individuals must be aware there are the first responsible especially when decision taken by consulting GenAI involve other people)

Source(s): Authors’ own work

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