Table 5

AI adoption in T&L organisations

AI technology adoptedCompanies
Fleet management systems, computer vision, sensors, IoT, ML, DL and geospatial technologiesA, B, C, F
Warehousing solution (e.g. Extended Warehouse Management Systems …)A, B, E, F
Administrative systems that rely on computer vision, intelligent character recognition, NLP, ML, DL and robotic process automation (RPA)A, E
Booking system using NLP, RPA, LLMA
Chat and transactional bots using LLM, RPA, NLPA, C
AI-enabled ERP (e.g. AI-powered SAP, Microsoft Dynamics 365, NavVision)A, D, E, F, G
AI-enabled data platforms using NLP and ML/DLA, C, D, E, F, G
Source(s): Authors’ own work

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