Details of interviewees
| 1st phase of data collection | |
| Hospenda staff | |
| Job description and hospital department | Recorded |
| Assistant Director Human Resources/Human Resources | Yes |
| Maintenance Manager/General Services and Projects | Yes |
| Information Systems Director/Organisation Systems | Yes |
| Nursing Head of Quality and Safety + 2 nurses/Nursing | Yes |
| Technical Office Manager + Technical Office Assistant/Organisation Systems | Yes |
| Medical Director/Medical | Yes |
| Assistant Director IT Systems/Organisation Systems | Yes |
| Economic and Finance Director/Economic and Finance | No |
| 2nd phase of data collection | |
| Hospenda staff | |
| Billing Manager/Economic and Finance | Yes |
| Accounting Manager/Economic and Finance | Yes |
| Economic Management Manager/Economic and Finance | Yes |
| Logistics and Purchasing Manager/Economic and Finance | Yes |
| Administrative Contracts Manager/Economic and Finance | Yes |
| Quality Manager/Medical | Yes |
| Hospital Deputy Director/Hospital Deputy Director | Yes |
| Medical Director/Medical | Yes |
| Nursing Director/Nursing | Yes |
| Economic and Finance Director/Economic and Finance | No |
| Health department and independent assessors | |
| Quality and Accreditation Director | No |
| Institute Director (“Health” Institute) | No |
| Quality and Accreditation Director + 2 committee members | No |
| Foundation Director (“Health” Foundation) | No |
| Auditing firm surveyor | Yes |
| Quality and Accreditation Director + 2 committee members | No |
| Quality and Accreditation Director | No |
| Quality and Accreditation Director + 1 committee member | No |
| Other | |
| Applications Systems Manager (different hospital) | No |
| Hospenda staff | |
| Job description and | Recorded |
| Assistant Director Human Resources/ | Yes |
| Maintenance Manager/ | Yes |
| Information Systems Director/Organisation Systems | Yes |
| Nursing Head of Quality and Safety + 2 nurses/ | Yes |
| Technical Office Manager + Technical Office Assistant/ | Yes |
| Medical Director/ | Yes |
| Assistant Director IT Systems/ | Yes |
| Economic and Finance Director/ | No |
| Hospenda staff | |
| Billing Manager/ | Yes |
| Accounting Manager/ | Yes |
| Economic Management Manager/ | Yes |
| Logistics and Purchasing Manager/ | Yes |
| Administrative Contracts Manager/ | Yes |
| Quality Manager/ | Yes |
| Hospital Deputy Director/ | Yes |
| Medical Director/ | Yes |
| Nursing Director/ | Yes |
| Economic and Finance Director/ | No |
| Health department and independent assessors | |
| Quality and Accreditation Director | No |
| Institute Director (“Health” Institute) | No |
| Quality and Accreditation Director + 2 committee members | No |
| Foundation Director (“Health” Foundation) | No |
| Auditing firm surveyor | Yes |
| Quality and Accreditation Director + 2 committee members | No |
| Quality and Accreditation Director | No |
| Quality and Accreditation Director + 1 committee member | No |
| Other | |
| Applications Systems Manager (different hospital) | No |
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