Illustration 3 Two quotations displaying... | Emerald Publishing

Illustration 3

Two quotations displaying authenticity

Quotation (audit partner, firm 2, fifth interview [AP2: 5]) (I underline key words/phrases in the quotation)	My commentary
First quotation
I mean the business adviser stuff is partly to make it a bit more sort of sexy and – you know, to other graduates joining, you know, you're going to be talking to managing directors about their issues – ok, you might be, but you probably need ten years' experience before you're going to have a sensible conversation […] coming back to the business advisory, I think it's – partly you're selling it to recruits, you know, “you're not just going to be, you know, doing boring things like ticking tick-boxes” (AP2: 5)	In this quotation, audit partner firm 2 uses the phrase, “you know”, four times The words/phrases “stuff”, “OK”, “sort of”, “sexy” are typical of the way people speak. Audit partner firm 2 is unlikely to use such words/phrases in written work (e.g. communication with clients) A common feature of the spoken word is that it is disjointed. The interviewee is about to say something (“ok, you might be”,), and then breaks off (“but you probably need ten years' experience before you're going to have a sensible conversation”) Khalifa et al. (2007) include an edit mark (“[…]”), an ellipsis highlighting text they omitted from the quotation
Second quotation
[…] it's partly selling it to clients, where you say, you know, “the people you get will be business advisers, they've got loads of experience”, but that's very much a sort of – you know, an add-on, and it comes from experience, I mean – you know, the number of businesses that John will have seen, John's analytical skills honed during audit work are quite valuable to a client, so he will ask John “I have this particular problem, should I make this investment, how do I set up in America”, he's a natural person to ask (AP2: 5)	In this quotation, audit partner firm 2 uses the phrase, “you know”, three times. It is clearly the same person speaking as in the first quotation, with the same speech idiosyncrasies, providing confirmatory evidence of the authenticity of the quotations from the same interviewee Like the first quotation, audit partner firm 2 again uses the phrase “sort of” Khalifa et al. (2007) include an edit mark (“[…]”), an ellipsis, at the start of the quotation highlighting that they omitted text preceding the extract This quotation evidences disjointed speech – I have put the following words in square brackets as they are redundant, typical of speech but not the written word (“but that's [very much a sort of – you know,] an add-on”,)
Source(s): Khalifa et al. (2007, pp. 834–835)

Quotation (audit partner, firm 2, fifth interview [AP2: 5]) (I underline key words/phrases in the quotation)	My commentary
First quotation
I mean the business adviser stuff is partly to make it a bit more sort of sexy and – you know, to other graduates joining, you know, you're going to be talking to managing directors about their issues – ok, you might be, but you probably need ten years' experience before you're going to have a sensible conversation […] coming back to the business advisory, I think it's – partly you're selling it to recruits, you know, “you're not just going to be, you know, doing boring things like ticking tick-boxes” (AP2: 5)	In this quotation, audit partner firm 2 uses the phrase, “you know”, four times The words/phrases “stuff”, “OK”, “sort of”, “sexy” are typical of the way people speak. Audit partner firm 2 is unlikely to use such words/phrases in written work (e.g. communication with clients) A common feature of the spoken word is that it is disjointed. The interviewee is about to say something (“ok, you might be”,), and then breaks off (“but you probably need ten years' experience before you're going to have a sensible conversation”) Khalifa et al. (2007) include an edit mark (“[…]”), an ellipsis highlighting text they omitted from the quotation
Second quotation
[…] it's partly selling it to clients, where you say, you know, “the people you get will be business advisers, they've got loads of experience”, but that's very much a sort of – you know, an add-on, and it comes from experience, I mean – you know, the number of businesses that John will have seen, John's analytical skills honed during audit work are quite valuable to a client, so he will ask John “I have this particular problem, should I make this investment, how do I set up in America”, he's a natural person to ask (AP2: 5)	In this quotation, audit partner firm 2 uses the phrase, “you know”, three times. It is clearly the same person speaking as in the first quotation, with the same speech idiosyncrasies, providing confirmatory evidence of the authenticity of the quotations from the same interviewee Like the first quotation, audit partner firm 2 again uses the phrase “sort of” Khalifa et al. (2007) include an edit mark (“[…]”), an ellipsis, at the start of the quotation highlighting that they omitted text preceding the extract This quotation evidences disjointed speech – I have put the following words in square brackets as they are redundant, typical of speech but not the written word (“but that's [very much a sort of – you know,] an add-on”,)
Source(s): Khalifa et al. (2007, pp. 834–835)