Table 3

Protocols for interview quotations

(i) Transcript handling
Interview transcriptsWho prepared the transcripts?
 What role did the interviewer(s), author(s), third parties, automation play in handing the interview transcripts?
 What steps were taken to ensure the transcripts are an accurate reflection of the interviews?
 How was grammar and punctuation used to inject tone/sentiment into the interview transcript/quotations?
Validating the transcriptsWhat process was adopted for validating the interview transcripts with interviewees?
(ii) Selection of quotations
Selecting quotationsWhat was the basis/process for selecting the quotations?
 How did the researchers ensure that omitting quotations did not distort the research?
 Did researchers' commentary/interpretation merely echo quotations?
(iii) Number of quotations
 How many quotations will be included in the paper?
(iv) Length of quotations
 How long are the quotations?
 Are the quotations long enough for interviewee voices to come through?
(v) Placing quotations
 Will all quotations be in the findings section?
 Are there benefits of placing quotation at the start/end of the paper?
(vi) Presenting quotations
 Will the quotations be in block format, in tables or interspersed in the text?
 Will all quotations be presented in the same or a mix of formats?
(vii) Number and percentage of quotations from total number of interviewees
QuotationsDo the quotations reflect an adequate range of interviewee voices?
 Are the sources of the quotations transparent?
 Are the interviewees relating to each quotation clearly identified?
 Are the interview dates disclosed?
(viii) Language of quotations and translation
Language of interviewsIn what language were the interviews conducted?
Translating quotationsWho translated the interviews?
 What were the translator's qualifications, skills, experience?
 What translation approach did the translator adopt?
 How did the translation approach assess the context in which the meaning was expressed?
 Were the entire transcripts translated or just the quotations in the paper?
 What steps were taken to ensure the translated quotations captured the sentiment expressed by the interviewee?
 Were the original language quotations and the translated quotations disclosed?
(ix) Editing quotations
Editing quotationsWhat editing protocols were followed to clean up the quotations?
 What were the protocols for removing “free” words?
(x) Transparency of quotation edits
 How was the removal of interviewee words identified?
 What symbols/markers were used to indicate alterations to interviewee words?

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