Table 1

Sources of evidence

Constructs

  1. The complexity of the healthcare network in terms of the variety of stakeholders and interconnectedness of services

  2. The redesign of healthcare organisations' business processes via an SE -based platform

Archival records and physical artefacts

  1. Official Saluber trade press, platform technical characteristics, range of services, customer reviews and statistics

Personal interviews

  1. Questions about the conditions and consequences of new technology in customer transport

  2. Questions about redesigning business processes

Participant observations

  1. An author spent one month (July 2019) in the start-up to participate in Saluber activities

Online documentation

  1. Reports, statistical data and specialised press articles

Source(s): Authors’ research

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