Table 1 CERT values of BPM culture based... | Emerald Publishing

Table 1

CERT values of BPM culture based on (Schmiedel et al., 2013) and IPO aspects based on (Leyer et al., 2015)

CERT values	IPO aspects
Customer orientation: Proactive and responsive attitude toward the needs of process output recipients	Process knowledge: Employees’ knowledge about the process, its outcomes, impact and goals
Excellence: Orientation toward continuous improvement and innovation to achieve superior process performance	Process awareness: Awareness of the employee about cycle time, customer requirements, customer benefits and procedures
Responsibility: Positive attitude toward empowerment and accountability for process decisions	Cross-functional coordination: Cooperation with colleagues from different areas
Teamwork: Positive attitude toward cross-functional collaboration	Continuous reflection: Whether employees are involved with a continuous improvement of the process

CERT values	IPO aspects
Customer orientation: Proactive and responsive attitude toward the needs of process output recipients	Process knowledge: Employees’ knowledge about the process, its outcomes, impact and goals
Excellence: Orientation toward continuous improvement and innovation to achieve superior process performance	Process awareness: Awareness of the employee about cycle time, customer requirements, customer benefits and procedures
Responsibility: Positive attitude toward empowerment and accountability for process decisions	Cross-functional coordination: Cooperation with colleagues from different areas
Teamwork: Positive attitude toward cross-functional collaboration	Continuous reflection: Whether employees are involved with a continuous improvement of the process