Items for BPM-supportive culture
| Lower order construct (LOC)/Scale item (indicator) | Factor loading* | ||
|---|---|---|---|
| Before | After | ||
| Customer Orientation (CO) | |||
| 1 | Our organization incorporates customer expectations into its business processes | 0.695 | NA |
| 2 | Our organization uses customer complaints as an opportunity to reflect on the redesign of business processes | 0.737 | NA |
| 3 | Employees of our organization focus on the requirements of colleagues who receive their work | 0.782 | 0.862 |
| 4 | Employees of our organization have a good understanding of who their internal customers are | 0.641 | 0.762 |
| 5 | Managers of our organization encourage employees to meet the needs of colleagues who receive their work | 0.790 | 0.836 |
| Excellence (EXC) | |||
| 6 | Our organization regularly evaluates its business processes for improvement opportunities | 0.793 | NA |
| 7 | Our organization regularly uses performance indicators to find ways to improve business processes | 0.844 | 0.827 |
| 8 | Our organization welcomes concepts for fundamental innovations that increase the performance of business processes | 0.865 | 0.913 |
| 9 | Our organization encourages thinking outside the box’ to create innovative solutions in business processes | 0.791 | 0.836 |
| Responsibility (RES) | |||
| 10 | Responsibilities for business processes are clearly defined among members of our mng. board | 0.782 | 0.857 |
| 11 | Process owners of our organization are accountable for the performance of business processes | 0.802 | 0.855 |
| 12 | It motivates employees of our organization that their actions contribute to the achievement of business process objectives | 0.804 | NA |
| 13 | Our organization uses current achievements to encourage employees’ commitment to process objectives | 0.860 | 0.810 |
| Teamwork (TW) | |||
| 14 | The overall goals of a business process in our organization are binding on all departments involved in that particular business process | 0.790 | 0.846 |
| 15 | Our organization does well in coordinating the tasks of the departments that are involved in one business process | 0.873 | 0.900 |
| 16 | Employees of our organization enjoy working with their process colleagues from other departments | 0.714 | NA |
| 17 | Employees of our organization not only identify with their department but also with their process team | 0.789 | 0.767 |
| Lower order construct (LOC)/Scale item (indicator) | Factor loading* | ||
|---|---|---|---|
| Before | After | ||
| 1 | Our organization incorporates customer expectations into its business processes | 0.695 | NA |
| 2 | Our organization uses customer complaints as an opportunity to reflect on the redesign of business processes | 0.737 | NA |
| 3 | Employees of our organization focus on the requirements of colleagues who receive their work | 0.782 | 0.862 |
| 4 | Employees of our organization have a good understanding of who their internal customers are | 0.641 | 0.762 |
| 5 | Managers of our organization encourage employees to meet the needs of colleagues who receive their work | 0.790 | 0.836 |
| 6 | Our organization regularly evaluates its business processes for improvement opportunities | 0.793 | NA |
| 7 | Our organization regularly uses performance indicators to find ways to improve business processes | 0.844 | 0.827 |
| 8 | Our organization welcomes concepts for fundamental innovations that increase the performance of business processes | 0.865 | 0.913 |
| 9 | Our organization encourages thinking outside the box’ to create innovative solutions in business processes | 0.791 | 0.836 |
| 10 | Responsibilities for business processes are clearly defined among members of our mng. board | 0.782 | 0.857 |
| 11 | Process owners of our organization are accountable for the performance of business processes | 0.802 | 0.855 |
| 12 | It motivates employees of our organization that their actions contribute to the achievement of business process objectives | 0.804 | NA |
| 13 | Our organization uses current achievements to encourage employees’ commitment to process objectives | 0.860 | 0.810 |
| 14 | The overall goals of a business process in our organization are binding on all departments involved in that particular business process | 0.790 | 0.846 |
| 15 | Our organization does well in coordinating the tasks of the departments that are involved in one business process | 0.873 | 0.900 |
| 16 | Employees of our organization enjoy working with their process colleagues from other departments | 0.714 | NA |
| 17 | Employees of our organization not only identify with their department but also with their process team | 0.789 | 0.767 |
Note(s): * Gives factor loadings for each item “before” and “after” refinement. Items without a value in column “After” represent the indicators that were removed during the refinement process
(adopted from (Schmiedel et al., 2014))
As a benefit of your subscription, you can share temporary access to restricted articles.
Each link will stop working after 30 days or 10 uses. You may create up to 10 links in a 30 day period.
Please sign in to your personal account to gift article access.
As a benefit of your subscription, you can share temporary access to restricted articles.
Each link will stop working after 30 days or 10 uses. You may create up to 10 links in a 30 day period.
Gift articles remaining: --
Each link will stop working after 30 days or 10 uses. You may create up to 10 links in a 30 day period.
Gift articles remaining: --
As a benefit of your subscription, you can share temporary access to restricted articles.
Each link will stop working after 30 days or 10 uses.
You have reached the limit of 10 links within a 30 day period.
Sharing content requires targeting cookies to be enabled. Please update your cookie preferences to use this feature.